We take a lot of things with us on vacation and usually end up leaving with more than what we came with. Especially if you have kids in tow, sometimes it’s hard to be sure that you have all of your items.
Disney has always had a very organized lost and found system. Each park has a designated lost and found location where they will hold lost and found items until park closing at which time everything is moved to a central location. While this system has worked well, guests had to report their lost item to a Cast Member verbally.
Now, Disney is using an online system for tracking lost items! They’ve teamed up with Chargerback.com to create an online form where guests can report what was lost, when, and where along with their contact information. The site will send you a confirmation with a claim number and will start looking for your item right away then contact you within 48 hours for an update. Once they find your item, they will contact you and arrange to return it.
This form is basically a way to catalog list items online, but all items are still held at the central lost and found location. Valuable items are held at the central location for 90 days and less valuable items are held for 30 days.
If you’ve lost an item on Disney’s Magical Express, contact (866) 599-0951 if it’s been less than 30 minutes or Mears Transportation Group at (407) 423-5566 if it’s been more than 30 minutes. If you’ve lost or left an item at one of the Disney resort hotels, contact the lobby concierge.
Online lost and found for Disney World: a good idea?