Donna Lorman, the president of the Autism Society of Greater Orlando, a disability advocate, and the mother of a son with autism, sued Disney. She asked that her son get ten front-of-line, immediate access passes to bypass stand queues.
She lost the case.
Disney issued a statement that it is committed to providing an accessible environment and that it is happy with the court’s decision.
In 2013, Disney changed its policy for disability access after learning that able-bodied guests hired independent “guides” with disabilities to allow them to jump to the front of attraction lines.
As a result, Disney created a new system call the Disability Access Service. It allows guests with disabilities to get return times for rides so they don’t need to physically wait in lines, but they do need to wait as other guests do.
In the case, the court said that Lorma’s request for ten immediate access tickets was unreasonable. It also noted that such an accommodation could attraction abuse, just as the original system did.
Sources state that Disney argued its case with numbers, noting that these immediate access requests would significantly impact all guests. For example, Disney calculated that giving disabled guests two additional re-admission passes for the Seven Dwarfs Mine Train would increase the standby wait time by 39 minutes.
Disney wins lawsuit over mom requesting ten no-wait passes for autistic son. Right move by the court?